Bill's Service & Repair Facilities, Warranty & Returns

Bill's repair facility headed by Ron Cook has been proud to service the instruments and equipment of East Coast musicians since 1965. The reputation of our three service technicians is second to none when it comes to quality repair work, price-value and turn-around time. There are two full service repair shops, ready to quickly and professionaly get these and other instruments in top playing condition:
Guitars, Bass Guitars, Amplifiers, Pro Sound Gear, Keyboards, Electronics, Banjos, Mandolins, Ukeleles, Violins, Violas, Cellos, Upright Basses, DJ Gear, Lap Steels, Speaker Cabinets, Saxophones, Flutes, Trumpets, Piccolos, Trombones, Oboes, Clarinets, Tubas, Euphoniums, Cornets, Bugles, Harps

For over 40 years Ron Cook has been repairing musical instruments here at Bill's. Here, Ron is pictured executing his signature Supertune which consists of the following:
-adjust the truss rod in the neck
-adjust the bridge for height and intonation
-tail piece or tremolo adjustment
-height adjust the nut for first position action
-tighten and clean all electronics, tuning gears, pickups
-clean and polish instrument

Gib Owen has been working alongside Ron for over 10 years here at Bill's and specializes in the repair of electronic equipment. If you are having trouble with keyboards, drum machines, pro sound equipment, recording or dj gear, Gib's your man!

Warranty: We consider our Bill's Limited Warranty to be one of the finest offered anywhere, and suggest you familiarize yourself with the coverage offered. If repairs are necessary, every effort will be made to ensure your equipment is repaired as speedily as possible, and returned to you when promised. Bill's Music Limited Warranty is offered in addition to any warranty which the manufacturer offers on your New Equipment.

Please inspect and test your merchandise within the first 24 hours after receipt. If you have a concern with an item you purchased online at BillsMusic.com, please email us at orders@billsmusic.com or call (410)788-8900. Your Bill's representative will be able to address and/or solve your issue over the phone in most cases and everything will be done to ensure that you are satisfied with your purchase.

Returns:If your product must be sent in to Bill's for repair, service or replacement it should be shipped back to us in the complete and original packaging with all shipping materials, accessories, manuals, warranty cards, cables, etc. Your package must include a Return Authorization Number which may be obtained by calling your Bill's representative at 410-788-8900. Products of a personal nature (like in-ear monitors, mouthpieces, harmonicas) or items that are Special Orders, Discontinued or Close-Outs may not be returned for any reason. In the case of a repair or replacement, you may be asked to send your item to a Warranty Repair Facility that is local to you or to return it directly to the Factory if it is covered under the Manufacturer's Warranty. Each case is different, so make sure to give us a call at Bill's 410-788-8900 so that we can determine the best solution to your specific concern. We want you to be completely satisfied with your order and will do everything we can to ensure that you are happy with your purchase! If you wish to return a product that you purchased from BillÍs Music, please call your BillÍs representative at 410-788-8900 for further assistance.