Bill's repair facility headed by Ron Cook has been proud to service the instruments and equipment of East Coast musicians since 1965. The reputation of our three service technicians is second to none when it comes to quality repair work, price-value and turn-around time. There are two full service repair shops, ready to quickly and professionaly get these and other instruments in top playing condition:

Guitars
Bass Guitars
Amplifiers
Pro Sound Gear
Keyboards
Electronics
Banjos
Mandolins
Ukuleles
Violins
Violas
Cellos
Brass Instruments
Woodwind Instruments
Upright Basses
DJ Gear
Lap Steels
Speaker Cabinets
Mixers
And More....

For over 45 years Ron Cook has been repairing musical instruments here at Bill's. Here, Ron is pictured executing his signature Supertune which consists of the following:
-adjust the truss rod in the neck
-adjust the bridge for height and intonation
-tail piece or tremolo adjustment
-height adjust the nut for first position action
-tighten and clean all electronics, tuning gears, pickups
-clean and polish instrument

If you have any questions about instrument repair feel free to call Ron at 410-747-1900 or email him at Ron@billsmusic.com.

Gib Owen has been working alongside Ron for over 10 years here at Bill's and specializes in the repair of electronic equipment. If you are having trouble with keyboards, drum machines, pro sound equipment, recording or dj gear, Gib's your man!

If you have any questions regarding electronics repair feel free to call Gib at 410-747-1900 or email him anytime at Repairs@billsmusic.com.

We want to hear from you! Customer Reviews:

"I brought my Epiphone Masterbilt Acoustic Electric Guitar to your company for some electronic pre-amp work and have a SUPERTUNE. I must say RON COOK is the best guitar specialist repair tech in Maryland. After one year with Epiphone guitar company that could not find the probelm with the eSonic2 per-amp, Ron found and fixed the problem on my first visit to Bills Music House. Ron Cook's SUPERTUNE is the best guitar setup in the UNITED STATES. Ron Cook is second to none in guitar setup. I am so pleased with the work your company has provided. Thank you Ron Cook!" ~ Marty C.

Just wanted to say that Ron did an awesome job on replacing my pickups and super tuning my Stratocaster, the guy's an artist! As a matter of fact, I'm bringing my other Strat in to have the same thing done. Thanx Ron, you are the MAN! ~ SNAKE

Bill's Music Service Department: You guys are the best. I guess that's why I drive from harford county to get there. Thank you for giving me 33 years of quality sales and service. ~ Dave R. Owner, Club 66

I gave my peavey gps 2600 amp a workout tonight...all was perfect. no red blinky lights and no smell of burnt connections...you guys do a hell of a job and give me good service. That is RARE!! Keep up the good work! ~ Chris S.

Ron is the only one I let work on my guitars. I come all the way from the eastern shore for him to work on them. ~ Mark Z.

EXCELLENT guitar repair department, Ron is a top of the line repair guy! ~ Theresa K.

Lee Hirschmann specializes in the repair and maintenance of Brass and Woodwind instruments including:
Alto & Tenor Saxophones
Clarinets
Flutes & Piccolos
Tubas
Trumpets & Cornets
Trombones
French horns
Oboes
And More!

A graduate with honors from Minnesota State College Southeast Technical for band instrument repair and the Roberto-Venn School of Luthiery, Lee has been repairing strings since 2005 and brass & woodwinds since 2010. Lee is a member of NAPBIRT (National Association of Professional Band Instrument Repair Technicians) and has been to both Peavey and EV seminars for musical training. Lee has repaired over 6000 instruments with meticulous attention to detail and a professionalism that is second to none.

"Just like you, your brass/woodwind instrument needs check-ups to prevent a costly, un-expected repair. Maintanence is key to keeping you and your instrument working together in harmony. Whether it be a chemical cleaning, stuck slide, sticking key, dent removal, re-padding or re-corking, our horn repair shop is here to handle all of your brass and woodwind repair needs. All repairs are done on site, so your turnaround time is kept to a minimum. If your horn is in need of general maintenance or a serious repair, just come in to Bill's and see me!" ~ Lee

If you have a Brass or Woodwind instrument that needs attention, feel free to call Lee at 410-747-1900 or email anytime at Lee@BillsMusic.com!

Warranty: We consider our Bill's Limited Warranty to be one of the finest offered anywhere, and suggest you familiarize yourself with the coverage offered. If repairs are necessary, every effort will be made to ensure your equipment is repaired as speedily as possible, and returned to you when promised. Bill's Music Limited Warranty is offered in addition to any warranty which the manufacturer offers on your New Equipment.

Please inspect and test your merchandise within the first 24 hours after receipt. If you have a concern with an item you purchased online at BillsMusic.com, please email us at orders@billsmusic.com or call Jamie at (410)788-8900. We will be able to address and/or solve your issue over the phone in most cases and everything will be done to ensure that you are satisfied with your purchase.

Returns:If your product must be sent in for repair, service or replacement you must first obtain a Return Authorization Number emailing orders@billsmusic.com and completing the Return Authorization Request form. Please send in the RA Request Form a) Email to: orders@billsmusic.com b) Fax to: 410-747-5203 c) Mail to: Bill’s Music 743 Frederick Rd. Baltimore, MD 21228. You will receive an RA# within 2-3 business days via email. Products should be shipped back to Bill’s Music within 1 week of obtaining your RA# with your complete and original packaging and all shipping materials, accessories, manuals, warranty cards, cables, etc. and the Return Authorization Number (RA#) written clearly on the outside of the box. Products sent back without a RA# cannot be accepted and will be sent back to you.

Products of a personal nature (like in-ear monitors, mouthpieces, harmonicas) or items that are Special Orders, Discontinued, B-Stock or Close-Outs may not be returned for any reason. Parts and accessories like guitar pickups, tuning gears, etc. may not be returned for any reason. In the case of a repair or replacement, you may be asked to send your item to a Warranty Repair Facility that is local to you or to return it directly to the Factory if it is covered under the Manufacturer's Warranty.

You are responsible for shipping your item to Bill’s Music or a designated Warranty Repair Facility and to pay any shipping costs that are incurred. If you are returning a product that was sent to you under the Bill’s Free Shipping offer you will not be credited for the original shipping costs. Returns or exchanges on some items may incur a 15% restocking fee.

We want you to be completely satisfied with your order and will do everything we can to ensure that you are happy with your purchase!