This is one of the many product lines that we offer at Bill's Music. We stock an incredible number of musical instruments and equipment (both new and used) at our Retail Store in Baltimore, Maryland. In some cases, to expidite delivery, your order may be sent to you direct from the manufacturer or distributor. In order to find the item that you are looking for, please use one of the following methods:

*Type in the name(s) of the item you are looking for in the search bar in the top left corner of this page
*Browse through the product categories listed down the left side of the site
*Check our "Used Goodies" sections for prevously owned items...at great prices!
*E-Mail us at sales@billsmusic.com so that a member of our knowledgeable sales staff can assist you in choosing the item that is right for you
*Fax Bill's at 410-747-5203
*Stop in to Bill's and see us at 743 Frederick Rd. Baltimore, MD 21228

Thanks for considering Bill's Music for the purchase of your next musical instrument!

HOW TO OBTAIN WARRANTY INFORMATION

If you are a consumer, please contact Bill's Music to request Warranty Evaluation. You need to provide the model number, serial number and a copy of your original sales receipt for the instrument when you return it to the store. The store will contact KMC Music on your behalf to arrange for the Warranty Evaluation.

If you have an electronics problem, please use the Warranty Service Center search to find a local Authorized Service Center to contact for evaluation. In most cases, the Service Center can trouble-shoot, order the parts and repair the problem.

THE CUSTOMER SERVICE AND WARRANTY INFORMATION LISTED APPLIES TO UNITED STATES CUSTOMERS ONLY.

FOR CUSTOMERS OUTSIDE THE UNITED STATES, PLEASE CONTACT YOUR OVATION DISTRIBUTOR.Who do I contact for warranty service for my guitar?

You need to contact your place of purchase with a copy of your sales receipt and request a warranty service evaluation. The dealer or service center should then contact KMC Music and request a Return Authorization number.

How long does it take to get a warranty service evaluation?

The dealer or service center must contact KMC Music for a Return Authorization (RMA) number and shipping instructions. As a consumer, you are responsible for shipping charges to return the product to KMC Music. Once in the possession of KMC Music the evaluation normally takes 2-3 days.

What happens after the evaluation?

KMC Music determines if the product is repairable and will repair it under the terms of the warranty policy for that product. The product will be returned to the dealer or service center, prepaid.

What if my guitar is not repairable?

KMC Music will replace the item with another one of equal value. In the case of a discontinued model, KMC Music will replace the item with another of equal or more value.

Is my warranty transferable?

No, all KMC Music warranty policies are valid only to the original purchaser with a warranty card on file or a copy of the original sales receipt as proof of purchase.